컨택센터의 고객 개인정보 보호 모델
Vol. 19, No. 2, pp. 117-126,
4월.
2009
10.13089/JKIISC.2009.19.2.117,
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Keywords: Contact Center Security, Personal information security, Security Management Model
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Keywords: Contact Center Security, Personal information security, Security Management Model
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[IEEE Style]
Y. Kwon and H. Youm, "Security Management Model for Protecting Personal Information for the Customer Contact Center," Journal of The Korea Institute of Information Security and Cryptology, vol. 19, no. 2, pp. 117-126, 2009. DOI: 10.13089/JKIISC.2009.19.2.117.
[ACM Style]
Young-Kwan Kwon and Heung-Youl Youm. 2009. Security Management Model for Protecting Personal Information for the Customer Contact Center. Journal of The Korea Institute of Information Security and Cryptology, 19, 2, (2009), 117-126. DOI: 10.13089/JKIISC.2009.19.2.117.